MEDIATOR - DISPUTE RESOLUTION

"In the event of a dispute between the professional and the consumer, they shall endeavor to find an amicable solution.
In the absence of an amicable agreement, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs, namely the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.
Referral to the Consumer Mediator must be made :
- either by completing the appropriate form on the AME CONSO website: www.mediationconso-ame.com ;
- by post to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS "3 PARIS CEDEX 17, with supporting documents.

LITIGATION

Electronic link, for European customers, to the online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&Ing=FR

BLOCTEL

As a consumer, you have the right to register for free on the Bloctel cold calling opposition list (https://www.bloctel.gouv.fr/)

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